• Convert your points into money off in-store: or use them to enter prize draws
  • Get priority access to in-store events: As well as cool money can't buy stuff like signed CDs and DVDs

My order says dispatched but I haven’t received it yet. What should I do?

Store Discount


If you ordered  store discount, then dispatched just means that your order is complete. Store discount will be transferred onto your purehmv card, ready for the next time you shop within a hmv store. The hmv colleague will give you the choice of whether to use your purehmv store discount at the point of purchase. You will not be sent a physical voucher through the post or by e-mail; your store discount is valid for six months once obtained and cannot be used at store.hmv.com




This means that your competition entry has been received and accepted. If you are a winner, you will be notified via email or telephone by a member of the purehmv team.


All other items:

All other items should be received within 5 working days of dispatch. If you have not received the item after 5 working days from receiving the dispatched email, please email us at customer.service@hmv.co.uk